Privacy & Data Protection

Welcome to the Richy Fish privacy policy. This page explains how we collect, use and protect the information you provide when you register an account, play games, place bets or use other site services. We take user privacy seriously and aim to set out our practices in clear, straightforward terms so you know what data we process and why.

Types of data we collect

Personal data

We collect information you give us directly when you open an account or contact support. This typically includes name, date of birth, email address, telephone number, and proof of identity where verification is required. Account data and billing details are stored to administer your account and process transactions.

Technical data

When you use our site we collect technical data such as IP address, device type, browser, operating system, and location data where permitted. We also log user activity and session information to maintain site performance and security.

Transactional data

Transactional records include deposits, withdrawals, bets, game history and payment method details. We retain these records to comply with anti-fraud checks, support queries and to maintain accurate account statements.

Use of information

We use collected data to: provide and improve our services; verify identity and prevent fraud; process payments; respond to enquiries; and meet legal and regulatory obligations. Aggregated or anonymised data may be used for analytics and to help us understand overall usage patterns.

Data protection practices

We implement technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. This includes encryption for data in transit, secure servers and access controls. Staff access to personal data is limited to those who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you logged in, and analyse how the site is used. Third-party services such as analytics and advertising providers may also place cookies. You can control or block cookies through your browser settings, but some parts of the site may not function correctly if cookies are disabled.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate data, and ask for restrictions on processing where applicable. Where local law allows, you may also request deletion of your personal data. Requests are handled in line with verification procedures to protect account security.

Access, correction and deletion of data

To exercise your rights please contact our support team via the site. We will verify your identity before fulfilling requests. Some data may be retained where required for legal, tax or anti-fraud reasons or where necessary to resolve disputes.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention agencies and other service partners who act on our behalf. We may also disclose information where required by law or to protect our rights. Third parties are required to handle data in accordance with data-protection standards.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Any material changes will be posted on the site and will reference the date of the last update. For questions about this policy or our practices, contact [email protected]. Thank you for choosing RichyFish and for reading how we protect your privacy.