Responsible Gambling

At Richy Fish we take safer gambling seriously. We want you to enjoy controlled play and stay in charge of your account. This page explains the tools we provide, the signs of problem gambling to watch for, and where to find professional help if you or someone close to you needs it.

Our player protection principles

We aim to keep play safe by promoting responsible choices, offering practical controls and responding quickly when a player asks for help. We encourage transparent limits, clear information about account activity and easy access to support so customers can make informed decisions about their play.

Activity-control tools

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits are also available so you can cap how much you can lose over a set period. These limits are adjustable from your account settings but may take time to change once raised.

Time limits and account breaks

Use time limits or an account break if you want a short pause from gambling. Time limits help reduce session length while account breaks close access for a chosen number of days, providing a cooling-off period without full account closure.

Self-exclusion

If you need a longer-term solution you can choose self-exclusion. Self-exclusion blocks access to your account for a set period and prevents future marketing contact. If you decide to return after the agreed period you must follow the reactivation steps set out in your account area.

Recognising signs of problematic behaviour

Watch for changes in behaviour or finances that indicate gambling is becoming a problem. Common signs include chasing losses, spending more than planned, neglecting work or family, hiding activity, or increasing the frequency of play. Noticing one or more of these signs is a good reason to use the controls above or seek advice.

Practical tips to stay in control

Set clear budgets before you play, treat gambling as entertainment with a finite cost, use deposit and session timers, avoid playing when stressed or under the influence, and review your activity regularly. If you need immediate help adjusting controls, contact our support team through live chat or the support centre.

Professional help and support organisations

If you need extra support, consider contacting recognised organisations such as GamCare, BeGambleAware, Gamblers Anonymous or your GP. These services offer confidential advice, helplines, and treatment options. At RichyFish we will respect your choices and support any reasonable request to limit or close your account while you get help.