User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Richy Fish platform and the relationship between you and the operator. We use this page to explain your responsibilities as a user, our responsibilities as the service provider, and the practical rules that apply to accounts, payments, bonuses and disputes. By registering and using our services you accept these terms.

Account responsibilities

You must provide accurate information when you register and keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. If you suspect unauthorised access you must contact support immediately via [email protected]. We may suspend or close accounts that are compromised or used in breach of these terms.

Eligibility requirements

To use our services you must meet the minimum age and geo-location requirements applicable in your jurisdiction. We do not accept accounts opened by minors or by persons in locations where online gambling is restricted. We may require proof of identity, age and address before allowing withdrawals or continued account use. Refusal to provide requested documents may result in account suspension or closure.

Acceptable platform use

Users must not use the platform for unlawful purposes, to attempt fraud, to manipulate games or bonuses, or to operate multiple accounts in breach of these terms. Any activity that interferes with the normal operation of the site or harms other users may lead to restrictions, forfeiture of winnings and permanent account closure. Behaviour deemed abusive towards staff or other users is not permitted.

General bonus and promotion rules

Promotions, welcome offers and free spins are subject to specific terms which will be published with each offer. Unless otherwise stated, promotional funds and rewards must be claimed and used in accordance with the stated requirements. We reserve the right to refuse or revoke bonuses where abuse or bonus-hunting is suspected. The general rules on wagering, eligible games, stake limits and expiry will be available in the promotion terms; where details are not specified they remain at our discretion.

Deposits and withdrawals

Payment methods available to you will be shown in your cashier. Minimum deposit amounts, processing times and any fees will be disclosed at the point of transaction. Withdrawals are subject to verification checks and may be delayed until required documents are provided. We may apply reasonable limits to deposits and withdrawals and require funds to be returned to the original payment method where applicable. For security reasons, large or unusual transactions may require additional checks.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will acknowledge and investigate complaints promptly and aim to resolve matters fairly. If we cannot reach a resolution you may refer the matter to an independent dispute resolution service where applicable. Any decision will be made in line with these terms and the evidence available.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the law, our services or operational needs. Where material changes are made we will notify registered users and publish the revised terms. Continued use of the site after changes are published constitutes acceptance. For clarity on any point in these terms, or how they apply to your account with RichyFish, contact our support team.