Contact Us
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, verification, or responsible-gambling tools, our authorised support centre will respond promptly. For quick enquiries use live chat or email; for affiliate, payments or partnership matters use the dedicated contacts below. Our organisation treats all enquiries confidentially and aims to resolve most requests in a timely, helpful and courteous fashion. Please have your account details ready.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; usual reply within 24 hours) |
| General enquiries | [email protected] (billing & verification; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner team; onboarding details) |
| Phone | +44 20 7946 0821 (English) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
For detailed requests, account issues or documents, Richy Fish prefers email, please use [email protected]. Include a clear subject line and up-to-date contact details to avoid delays. For complex cases our team may need supporting files or ID; sending these by email helps us investigate and respond more quickly. The RichyFish support team will reply as soon as possible.
Send Us a Message
Response Time
Our support team aims to respond quickly; most inquiries are answered within one business day. Simple requests like account help or payment queries are usually resolved fast. More complex cases, for example identity checks, disputed transactions or technical investigations, may take longer depending on their nature. We keep you updated throughout the process and escalate urgent issues when necessary.
Feedback
Share feedback, suggestions or ideas to help improve Richy Fish. We review every message carefully and use your input to refine features, promotions and the overall user experience on RichyFish. Your comments guide updates, fix issues and shape new tools, so please tell us anything that would make the site clearer, faster or more enjoyable to use.